Digital to Experience Cloud Integration Service

Incident

Digital to Experience Cloud Integration Service

Status: closed

Start:

End:

Duration: 6 days 1 hour 17 minutes

Affected Components:

Seattle (SEA1) Data Center Digital to Experience Cloud Integration Service

Investigating

2026-10-13T07:17:00.0000000Z

The Medallia Digital to Experience Cloud Integration is experiencing an issue that is causing a delay in processing reporting updates for some accounts on the SEA1 datacenter. Processing will resume once the issue has been resolved. Our Production Services & Engineering teams are actively working to address this issue as soon as possible.

We know access to your feedback is important and hope to have services restored shortly.

Monitoring

2026-10-16T01:21:00.0000000Z

The Medallia Digital to Experience Cloud Integration is no longer experiencing a delay in processing reporting updates Our Production Services & Engineering teams have restored operation and are monitoring the platform to ensure stability.

Resolved

2026-10-19T08:34:00.0000000Z

The Medallia Digital to Experience Cloud Integration is no longer experiencing a delay in processing reporting updates. Our Production Services & Engineering teams have restored operation and verified that the issue has been resolved.