Digital Command Center availability issue

Incident

Digital Command Center availability issue

Status: closed

Start:

End:

Duration: 1 day 57 minutes

Affected Components:

Haneda (HND1) Data Center digital-cloud-hnd1.medallia.com Digital to Experience Cloud Integration Service Command Center Data Collection (Web) Command Center Data Collection (Web) Data Processing In-App Data Collection (Mobile SDK)

Investigating

2026-08-27T03:26:00.0000000Z

The Medallia Digital Feedback Collection Platform is experiencing an availability issue that is preventing survey takers from accessing Digital surveys. This is affecting all survey takers. Our Production Services & Engineering teams are actively working to resolve this issue as soon as possible.

We know your feedback is important and hope to have services restored shortly.

Monitoring

2026-08-27T03:50:00.0000000Z

The Medallia Digital Command Centre is no longer experiencing an availability issue. Our Production Services & Engineering teams have restored service and are monitoring the platform to ensure stability.

Resolved

2026-08-28T04:23:00.0000000Z

The Medallia Digital Command Centre is no longer experiencing an availability issue. Our Production Services & Engineering teams have restored service and verified that the issue has been resolved.